SHIPPING POLICY
Thank you for choosing Wenbro Hire! We are committed to providing you with the best shipping experience possible. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

SHIPPING METHODS AND TIMEFRAMES
Wenbro Hire offers domestic and international shipping to all of our customers through a trusted third-party courier company. We strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner.

1.1.Domestic Shipping:For customers within South Africa, we offer the following shipping options:Standard Shipping: Estimated delivery within 5-7 business days.Expedited Shipping: Estimated delivery within 3-4 business days.Please note that these timeframes are approximate and may vary depending on your location and order processing time. Orders placed after [specific cutoff time] will be processed on the following business day.
1.2.International Shipping:For customers requesting shipping outside of South Africa, we offer customized quotes to ensure accurate pricing and a seamless shipping process. Please contact our customer support team with your shipping details, and we will provide you with an individualized quote.

The international shipping quote will include the following:
Duties and Customs Fees: Depending on your country’s import regulations, duties and customs fees may apply. These charges are the responsibility of the customer and will be included in the quote.
Admin Fee: To cover the administrative tasks associated with international shipping, an admin fee will be included in the quote.
International Shipping Charges: The cost of shipping the package internationally will be included in the quote.

Please note that international shipping times may vary significantly based on the destinationcountry’s customs clearance procedures and local delivery services.

SHIPPING RESTRICTIONS
We currently ship to most domestic and international locations. However, there may be certain restrictions on shipping to specific countries or regions due to legal or logistical
constraints. If your location is not eligible for shipping, you will be notified during the checkout process.

SHIPPING FEES AND ADDITIONAL CHARGES
Shipping fees are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you confirm your order.

Please note that for international shipments, additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. We recommend contacting your local customs office for more information regarding import regulations and potential charges.

ORDER PROCESSING
Once your online order is placed, our team will begin processing it within approximately 48 hours before shipping starts. This processing time allows us to verify payments and prepare the machines for shipping. We strive to ensure that your order is carefully inspected, packaged, and ready to be shipped to you.

Please note that orders placed over weekends will be processed and ready for shipping within 36 hours. We understand the importance of timely order processing and work diligently to minimize any delays.

We appreciate your patience during the processing period, as it enables us to provide you with the best possible experience and ensure that your machines are prepared to meet yourexpectations.

TRACKING AND ORDER STATUS
To keep you informed about the progress of your shipment, we provide regular updates regarding your order status.

Once you place an order, you will receive an email confirmation to acknowledge that we have received your order and that the order processing has commenced. We will diligently work on preparing your order for shipping.

Once your order has been collected by the shipping company, we will send you another email notification containing a tracking number. This tracking number allows you to conveniently monitor the progress of your order as it makes its way to your destination.

Please note that it may take up to 24 hours for the tracking information to become availableafter your order has been collected by the shipping company. We recommend checking the tracking status periodically for the most up-to-date information on your shipment’s whereabouts.

PACKAGE AND HANDLING
At Wenbro Hire, we specialize in construction equipment, and some items purchased may require special packaging and handling due to their size or weight. Please be aware that certain machines may be classified as oversized packages.

Considering the nature of our products, it’s important to note that construction machines tend to be heavy. Therefore, we recommend being prepared to receive and handle the delivery appropriately. Depending on the size and weight of the machine, you may require assistance when it arrives to ensure a safe and smooth delivery process.

Rest assured that we take great care in packaging our machines to ensure they are well-protected during transit. Additionally, to facilitate your experience, each machine will be delivered with everything you need to start using it. We include a comprehensive guide that provides instructions on how to prepare the machine before use, ensuring that you have all the necessary information to get started.

RETURN AND EXCHANGES
For information regarding returns and exchanges, please refer to our dedicated Returns and Exchanges policy page. If you have any questions or need assistance with a return or exchange, please contact our customer support team click here.

CUSTOMER SUPPORT
Our dedicated customer support team is here to assist you with any shipping-related inquiries or concerns. If you have any questions or need assistance, please don’t hesitate to reach out to us.

You can contact us during our business hours at 087 073 7777. Alternatively, you can email us at info@wenbrohire.co.za.

Our team strives to provide prompt and helpful responses to ensure your shipping experience with us is smooth and satisfactory.

FREQUENTLY ASKED QUESTIONS
To address common questions and concerns, we have compiled a list of frequently asked questions related to shipping.

9.1.What are your shipping options? We offer standard shipping and expedited shipping options for domestic orders. For international orders, we provide customized quotes based on your location and requirements.
9.2.How long does shipping take? Standard shipping within South Africa usually takes 5-7 business days, while expedited shipping takes approximately 2-3 business days. International shipping times vary depending on the destination.
9.3.Do you ship internationally? Yes, we offer international shipping. Please contact us with your shipping details, and we will provide you with a customized quote that includes duties, an admin fee, and international shipping charges.
9.4.What are the shipping costs? Shipping costs are calculated based on factors such as the weight of the item, shipping destination, and selected shipping method. The applicable shipping charges will be displayed during the checkout process.
9.5.Do you provide tracking information? Yes, once your order has been processed and shipped, we will send you an email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
9.6.Can I change my shipping address after placing an order? We understand that circumstances may change. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
9.7.Do I have to be present to receive the delivery? Yes, it is recommended that someone be available at the delivery address to receive the package. Some of our items may require assistance due to their weight or size, and it’s important to ensure a safe and smooth delivery process.
9.8.Do you offer local collection? Yes, we offer local collection for customers who prefer to collect their orders directly from our location. Please contact us to arrange a suitable pickup time.
9.9.What should I do if my package is damaged or lost during shipping? In the rare event that your package arrives damaged or is lost during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
9.10.What should I do if I receive an incorrect or defective item? We apologize for any inconvenience caused. If you receive an incorrect or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly. In such cases, we may arrange for a return or exchange, depending on the specific circumstances. Please refer to our Returns and Exchanges policy for more information on the process.