Effective Date: 27 August 2025

At Wenbro Hire, we are committed to protecting your privacy and ensuring that your personal information is kept secure and confidential. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Definition of Personal Information

For the purposes of this Privacy Policy, “personal information” has the meaning given in POPIA and includes, but is not limited to:

• names, contact details, and addresses;

• identification numbers;

• email addresses, phone numbers, and payment details;

• online identifiers such as IP addresses or device information;

• employment or financial information; and

• any other information relating to an identifiable individual.

2. Collection of Personal Information

We may collect personal information directly from you when you:

• purchase, hire, or enquire about our equipment or services;

• create an account or sign up for our newsletter;

• contact us via email, phone, or through our website; or

• interact with our website (through cookies and other tracking technologies).

3. Legal Basis for Processing

We will only process your personal information where there is a lawful basis to do so, including:

• your consent;

• to perform or conclude a contract with you;

• to comply with legal and regulatory obligations; or

• where it is necessary for our legitimate business interests.

4. Use of Personal Information

We may use your personal information to:

• process and fulfil your orders and rentals;

• communicate with you about your orders, rentals, or account;

• personalise and improve your experience on our website;

• develop and improve our products, services, and features;

• communicate with you for customer service, updates, promotions, or marketing purposes (you may opt out at any time); and

• comply with legal, tax, and regulatory requirements.

5. Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose your personal information to trusted third-party service providers who assist us in operating our business, such as payment processors, IT providers, and delivery companies.

We may also disclose personal information if required by law or if necessary to protect our rights, property, or safety.

6. Cross-Border Transfers

Some of our third-party service providers may process or store personal information outside South Africa. Where this occurs, we will ensure that the recipient country, organisation, or service provider is subject to binding agreements or laws that provide an adequate level of protection for personal information, as required by POPIA.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. When no longer needed, your information will be securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

• request access to the personal information we hold about you;

• request correction, deletion, or destruction of your personal information;

• object to the processing of your personal information (particularly for direct marketing);

• withdraw your consent at any time (where processing is based on consent); and

• lodge a complaint with the Information Regulator at inforeg@justice.gov.za.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise your interactions. You can disable cookies in your browser settings, but this may affect your experience on our website.

10. Security of Personal Information

We implement appropriate technical and organisational measures to protect your personal information, including secure servers, encryption, access controls, and staff training on data protection.

11. Information Officer

Our appointed Information Officer is: Brandon Wentzel, CEO
Email: info@wenbrohire.co.za
Telephone: 087 073 7777

The Information Officer is responsible for monitoring compliance with POPIA and can be contacted for any queries related to this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

Email: info@wenbrohire.co.za
Telephone: 087 073 7777